Terms of Service

The rest of this page is the same thing said carefully. If the two ever disagree, the careful version wins.

1. Who this agreement is between

These terms are an agreement between you and Nandhakumar Software Labs, an Indian sole proprietorship owned and operated by Nandhakumar S — “we”, “us”, “SiteEcho”. A sole proprietorship is not a separate legal entity from its proprietor.

By creating an account, or by using the free preview on our homepage, you accept these terms. If you are accepting on behalf of a company, you are confirming that you are allowed to. You must be at least 18 years old.

SiteEcho is one product of that business, which publishes umbrella terms for all of its products at nandhakumar.me/terms-of-service. These terms are the product-specific ones for SiteEcho and take precedence for SiteEcho where the two differ.

2. What SiteEcho does

You give us the address of your website. We read its public pages. You get a chat widget you paste into your site, which answers your visitors' questions using what we read, with a link to the page the answer came from.

We may add, change or remove features. If we remove something you are paying for, we will tell you at least 30 days beforehand, and you may cancel and get a refund of the unused part of what you paid.

We are early. SiteEcho is a new product built by a very small team. We have no uptime guarantee yet, and Section 12 says so plainly rather than burying it.

3. Your account

• Give us a real email address and keep it current. It is how we reach you about billing, outages, and anything that changes.
• Keep your password to yourself. Anything done from your account is treated as done by you.
• Tell us straight away if you think someone else got in.
• One account is for one business. You may invite your own team. You may not share a login with people outside your business, or resell access, unless we have agreed that in writing.

4. The websites you add

You may only add a website that you own, or that you have permission to manage on behalf of its owner. Adding someone else's website is a breach of these terms and we will close your account for it.

By adding a website you confirm that:

• you own the content on it, or have the right to use it this way
• you are allowed to let us read those pages, store them, and use them to answer questions
• doing so does not break anyone else's copyright, contract, or privacy rights

We check your site's robots.txt before reading a page and skip anything it disallows. That check is a courtesy, not permission — a site being technically readable is not the same as you being allowed to use it, and that responsibility stays with you. The free preview on our homepage has the same rule: it exists so you can try the product on your own site, not so you can copy someone else's.

5. What you may not do

Do not use SiteEcho to:

• break the law, anywhere it applies to you
• read or index a website you do not own or manage
• publish or spread content that is illegal, defamatory, or that harasses people
• get around your plan's limits — by making extra accounts, sharing one login, or automating your way past a rate limit
• attack, overload, probe or reverse-engineer our systems
• extract our prompts or system instructions, or use our output to build a competing product
• resell SiteEcho, or run it as a service for other people's websites, without a written agreement with us — we are happy to talk about agencies, just ask
• send us malware, or use the chat to attempt an attack on anyone

If you do any of this we may suspend you immediately. Section 13 covers what happens next.

6. About the answers the chatbot gives

This section matters more here than at most companies, because accuracy is what we sell. So here is the honest version.

What we built. When our search finds nothing relevant on your pages, the AI model is never asked the question at all — the chatbot says it does not know. That is enforced in our code, not requested in a prompt, which means it cannot be talked out of it. When the model does answer, we check every source reference it produced against the pages we actually retrieved, and delete any it invented before your visitor sees it.

What we cannot promise. It is still a language model reading your text. It can misread a page. It can combine two true sentences into a misleading one. It can answer a question your page technically covers in a way you would not have chosen. We do not warrant that any answer is accurate, complete, or suitable for any purpose.

Whose responsibility it is. Your chatbot speaks on your website, to your customers, in your name. You are responsible for what it says. Please:

• try it yourself before you put it live, including questions you expect it to refuse
• read your conversations — the dashboard shows you what it failed to answer, and that list is the most useful thing in the product
• do not use it as the only source of medical, legal, financial, safety or emergency information, and tell your visitors where to go instead for those

If a wrong page on your website produces a wrong answer, that is not something we can fix for you. Fix the page and re-read it; the chatbot updates.

7. Your content

Your content stays yours. Your website pages, your conversations, your data. We claim no ownership of any of it.

To run the service, you give us permission to fetch, store, split up, index and process your page content, and to send relevant extracts of it to our AI provider so an answer can be written. That permission covers running SiteEcho for you and nothing else. It ends when you delete the content or close your account.

We do not use your content, or your visitors' conversations, to train AI models. Not ours, not anyone else's.

We may use anonymous, aggregate numbers — how many chatbots exist, average pages per site, how often chatbots abstain — to improve the product and to write about it publicly. Nothing that identifies you or quotes your content. We will not name you as a customer publicly without asking you first.

8. Your visitors' data

When your visitors talk to your chatbot, you decide why that data is collected and we hold it for you. In legal terms you are the controller and we are the processor. Our Privacy Policy explains what that means.

Your side of it:

• tell your visitors the chat is there and that conversations are recorded — our Privacy Policy gives you wording you can copy
• have whatever legal basis your country requires for collecting it
• do not use SiteEcho to collect health, financial, biometric or other special categories of personal data — our systems are not built for that

If you are in the EU or UK you need a signed data processing agreement with us. It is included on the Growth plan and available on request on Starter.

9. Plans and payment

There are 2 plans. Starter is $19 a month or $180 a year. Growth is $39 a month or $360 a year. Prices are in US dollars and are what you see on our pricing page — if we ever change them, Section 19 says how much notice you get.

The free trial is 7 days, on either plan. You enter a card to start it and nothing is charged until day 8. Cancel before then and you pay nothing at all. It is 1 trial per account: once an account has had a subscription, choosing a plan again starts billing immediately rather than starting a second trial.

Payments are handled by Stripe. Your card details go to Stripe and never reach our servers — we could not see your card number if we wanted to. Stripe also holds the billing name, address and tax ID you enter at checkout, because a payment company is required to. What we keep is described in our Privacy Policy.

Tax. We are registered for GST in India. If your billing address is in India, 18% IGST is added at checkout and shown on your invoice. If it is anywhere else, no Indian tax is added. If your business has a GSTIN or a VAT number you can enter it at checkout and it appears on the invoice.

Renewal and cancellation. Plans renew automatically at the end of each period — monthly or yearly, whichever you chose. You can cancel at any time from your dashboard, which opens Stripe's billing portal. Cancelling stops the next renewal; it does not cut you off partway through a period you have already paid for, and it does not delete anything.

If a payment fails, your chatbot keeps working. Stripe retries a declined card over several days and we do not switch your widget off while it is trying — a bank declining a card is not a reason to break a stranger's website. If it never goes through, the subscription ends and access ends with it.

Refunds. If we remove something you are paying for, or change these terms in a way that materially affects you, you may cancel and we will refund the unused part of what you paid. Outside of that we do not offer refunds for time you have already had, which is what the 7-day trial exists to make unnecessary.

Fair use. Each plan has written limits — pages, messages and chatbots — and they are on the pricing page rather than buried here. Go over them and your chatbot keeps working; we do not switch it off in the middle of your month. If you are consistently far over, we will get in touch and talk about it.

10. The SiteEcho badge

The widget shows a small “Powered by SiteEcho” line at the bottom of the chat panel. It is on every plan. There is no plan that removes it, and we do not sell its removal. If that ever changes we will say so here, and say which plans it applies to, before anything on your site changes.

11. Our software

The SiteEcho software, website, widget, designs and name belong to us. These terms give you permission to use the service, not ownership of any part of it. Do not copy, decompile, or build a derivative of it.

If you send us an idea or a suggestion, we may use it without owing you anything. That is not us taking your work — it is so we can ship a fix you asked for without a legal conversation first.

12. Availability

We aim to keep SiteEcho running and we watch it. We do not offer a service level agreement or an uptime guarantee at this stage, and we would rather say that here than have you discover it during an outage.

We may take the service down for maintenance. Where we can plan it, we will give notice and pick a quiet time. If your chatbot is down, your website is not — the widget fails quietly, so a visitor sees a chat bubble that says it is unavailable, not a broken page.

13. Ending it

You can stop using SiteEcho whenever you like. Cancel your plan from your dashboard, which opens Stripe's billing portal. To close the account entirely, use Delete account on your account page — it cancels any subscription first, then removes your chatbots, your page content and your conversations immediately. You do not have to ask us.

We can suspend or close your account if you break these terms, if you do not pay, or if what you are doing puts our other customers or our providers at risk. Except for something serious or illegal, we will email you first and give you a reasonable chance to fix it.

If we ever shut SiteEcho down entirely, we will give you at least 90 days' notice, refund the unused part of anything you have paid, and give you a way to export your conversations before the lights go off.

14. What happens to your data afterwards

When your account closes, your widget stops answering straight away and everything under it is deleted immediately — the pages we read, the fingerprints, and every conversation. There is no waiting period. Two things survive: a copy in our weekly encrypted backup until it ages out, and your sign-in itself, which we cannot remove, so the same email can sign up again and get a new, empty account.

We keep invoices and payment records for as long as Indian tax law requires — see the Privacy Policy — and those are the one thing we will not be able to delete on request.

15. Other companies in the chain

SiteEcho depends on OpenAI, Supabase, Render, Vercel, Cloudflare and Stripe, among others. They are all listed in our Privacy Policy. We choose them carefully, but we do not control them, and we are not liable for their outages or their decisions. If one of them changes something that affects you, we will tell you what happened.

16. No warranties

SiteEcho is provided “as is”. Beyond what we have actually promised on this page, we make no warranties — express or implied — including any implied warranty that the service is fit for a particular purpose, or that it will be uninterrupted or error-free. Some countries do not allow this; if yours does not, this section applies only as far as it is allowed to.

17. How much we can owe you

If something goes wrong and it is our fault, the most we can owe you is what you paid us in the 12 months before it happened. If you have paid us nothing — because you are on the free trial or using the preview — there is nothing to refund, and our liability is limited to the maximum extent the law allows.

We are not liable for lost profits, lost revenue, lost business, lost data, or anything indirect, even if we were warned it could happen. Nothing here limits liability for anything the law does not let us limit, including our own fraud, or death or injury caused by our negligence.

This cap is deliberate, and it is part of why the product costs $19 rather than $1,900. If your business needs a higher limit, email us and we will talk about it properly.

18. If you cause us a problem

If someone sues us because of a website you added, content you told us to read, or a breach of these terms by you, you agree to cover our reasonable costs of dealing with it. We will tell you as soon as we hear about it and let you take part in sorting it out.

19. Changes to these terms

We may update these terms. For small corrections we change the date at the top. For anything that materially affects you, we email every customer at least 30 days before it takes effect and say what changed. If you do not like it, cancel before it starts and we refund the unused part of what you paid.

20. Law and disputes

These terms are governed by the laws of India. The courts of Coimbatore, Tamil Nadu, India have exclusive jurisdiction — except where the consumer law of the country you live in gives you the right to sue where you are, in which case you keep that right.

Before anyone sues anyone, email [support@getsiteecho.com](mailto:support@getsiteecho.com). Nearly everything can be sorted out in a week by two people talking. We will reply within 14 days and try to resolve it.

21. The tidy-up clauses

• Whole agreement. These terms and the Privacy Policy are the whole agreement between us, and replace anything said earlier.
• A bad clause does not sink the rest. If a court strikes one part out, the rest still stands.
• Not enforcing something once does not waive it. If we let something slide, we have not given up the right to object next time.
• Transfer. You may not transfer these terms to someone else without asking us. We may transfer them if the business is sold, and we will tell you if that happens.
• Third parties. Nobody outside this agreement gets rights under it.

22. Contact

support@getsiteecho.com — Nandhakumar Software Labs, India.